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Are You An Unintentional Diminisher?

People are born with a burning fire; a desire to explore and learn. Exploration leads to discovery. Discovery increases capabilities. Discovery is exciting. Excitement is motivating. Before we know it, we can do things we never dreamed of doing. Discovery gives us a new perspective. It increases our confidence.

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These 3 Identities are the Key to Easier Business Growth

Launching a small business is exhilarating… at first. But for most, the honeymoon is short-lived, replaced with long days of firefighting and diving catches. These people aspire to create a business, but what most create and take on is multiple jobs: owner, executive, marketer, sales person, operations manager, bookkeeper,

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How to Feel More ALIVE at Work

Most of us at one point or another have switched over to autopilot at work—just phoning it in. Once we’re cozy within our comfort zone, we want to stay that way. If we keep doing what we’ve always done, we’ll keep humming right along. Easy. Comfortable. Safe. Right? Not

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The Means to Inspire Greatness is Hiding in Plain Sight

Shared stories unite business leaders, employees, and customers. The most powerful stories convey what people care most about, draw us in, and make us care too. They can even make us feel like family. Every business has stories. Stories with the potential to improve quality, efficiency, and effectiveness—to inspire

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How to Prevent the Business from Becoming a Shipwreck

Internal forces command our attention. External forces make us successful. Internal forces are loud. External forces are silent. When external forces are ignored, we use speculation, assumption, or the highest paid opinion to make decisions. Internal forces put everyone, at every level of an organization, at risk of drowning

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The Hardest Part of Hard Work Isn’t the Work

Success is associated with hard work. In the industrial era hard work meant putting in long, grueling hours and working to the point of physical exhaustion. Today, work is more complex and mentally taxing. Hard work means something different. It now includes self-awareness, mental clarity, and good judgement—thinking straight.

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Why Less is More When It Comes to Delighting Customers

This last Sunday I found myself at a popular Chinese restaurant in San Fransisco, renown for their fried chicken wings. The customer experience is… um… strict. Prospective customers must sign up on a dry erase board and wait for their name to be called. Names are hurriedly called out

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Use This One Question to Hire Like Warren Buffett

“We look for three things when we hire people. We look for intelligence, we look for initiative or energy, and we look for integrity. And if they don’t have the latter, the first two will kill you, because if you’re going to get someone without integrity, you want them

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