Are You Playing Whack-a-Mole with Your Time?

A few years ago I learned that complexity gives rise to surprises (and not the good kind). These surprises push planned activities aside and force us to redo previously completed work, troubleshoot problems, or otherwise set things right (again). Surprises make us reactive. It doesn't take many to utterly derail us and transform our day (or week) into a game of whack-a-mole. Moles pop up…

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Read more about the article The Golden Opportunity Concealed within a Common Problem
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The Golden Opportunity Concealed within a Common Problem

The best businesses seem to sense what the customer needs and immediately respond with value. In fact, they deliver a continuous flow of value. They know that customer wait time dissolves the customer's trust and feeds their doubt.  Minimizing wait time delivers bottomline results, but wait time can be tough to pin down. It's sneaky. It hides in places like cars & trucks, airplanes, telephone…

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