How to Cash in on the Golden Opportunity Concealed within this Incredibly Common Business Problem
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How to Cash in on the Golden Opportunity Concealed within this Incredibly Common Business Problem

The best businesses seem to sense what the customer needs and immediately respond with value. In fact, they deliver a continuous flow of value. They know that lulls, in which the customer must wait, dissolve trust and feed doubt.  Minimizing wait time delivers bottomline results, but wait time can be tough to pin down. It's sneaky. It hides in pathways, in cars & trucks, in…

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These Two Things Empower Your Business to Grow Without You Working Yourself to Death

Alice asked, “What road do I take?”The cat asked, “Where do you want to go?”“I don’t know,” Alice answered.“Then,” said the cat, “it really doesn’t matter, does it?”Lewis Carroll, Alice's Adventures in Wonderland In order to move forward, we have to know the way. We need to know where we want to end up―we need a goal. A good goal generates excitement. It’s personally meaningful…

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Why Less is More When It Comes to Delighting Customers

This last Sunday I found myself at a popular Chinese restaurant in San Fransisco, renown for their fried chicken wings. The customer experience is… um… strict. Prospective customers must sign up on a dry erase board and wait for their name to be called. Names are hurriedly called out by a hair-trigger host. If there’s no immediate response, he moves on (erasing the “no-show.”) If…

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Save Your Reputation with This Secret We All Know About Quality

The journey to achieving high quality starts when a person decides they are someone who does things well and in a lasting way. Martin Luther King Jr. said it best when he said, “If a man is called to be a street sweeper, he should sweep streets even as a Michelangelo painted, or Beethoven composed music or Shakespeare wrote poetry. He should sweep streets so…

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