How To Stop Playing Whack-a-Mole & Take Back Control of Your Time

A few years ago I learned that complexity gives rise to surprises (and not the good kind). These surprises push planned activities aside and force us to redo previously completed work, troubleshoot problems, or otherwise set things right (again). Surprises make us reactive. It doesn't take many to utterly derail us and transform our day (or week) into a game of whack-a-mole. Moles pop up…

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How One Simple, Yet Insanely Impactful Principle Empowers Absurdly Successful People to Achieve Extraordinary Results
Wednesday, October 16, 2013rFortune The Most Powerful WomenrWashington, D.C., USArr9:30 AM ONE ON ONErWarren Buffett, Chairman and CEO, Berkshire Hathaway Inc.?Interviewer: Carol Loomis, Senior Editor at Large, FortunerrPhotograph by Stuart Isett/Fortune Most Powerful Women

How One Simple, Yet Insanely Impactful Principle Empowers Absurdly Successful People to Achieve Extraordinary Results

Sometimes the split is 70/30 or 90/10, but most of our results always come from only a few actions. This is the 80/20 principle. It’s interesting all by itself, but its immense business value is revealed when we apply the principle to itself, over and over again. Doing so produces a lens that allows us see how extraordinary results are achieved. We start by applying…

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Why Less is More When It Comes to Delighting Customers

This last Sunday I found myself at a popular Chinese restaurant in San Fransisco, renown for their fried chicken wings. The customer experience is… um… strict. Prospective customers must sign up on a dry erase board and wait for their name to be called. Names are hurriedly called out by a hair-trigger host. If there’s no immediate response, he moves on (erasing the “no-show.”) If…

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How to Keep Your Business on Track in an Irrational World

Humans are irrational. Yes, we're capable of being rational, but for the most part we go with what “feels right”.  We love novelty, but cling to familiar. We’re hard wired to seek out newness, but fear change. We travel to new, exotic places only to spend our time in a familiar hotel (with a Starbucks in the lobby). We love new for its dark, dangerous…

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