Something You Can Do—Right Now—to Boost Your Mood (caffeine-free)

Think of how your day could go badly if someone doesn't show up.  Now, send them a note telling them why you appreciate what they do. It’s easy to take people’s contribution for granted, especially when things go to plan. “Of course they did it, they’re supposed to, after all, it’s their job.” But regardless of how much someone’s being paid or how prestigious their…


How to Avoid Getting Snared by the Busyness Trap

Customers need proof. Proof that we are what we say we are. Proof that we get them. Proof that we care. Proof that we’re capable, reliable, and trust-worthy. Proof that we’re in it for the long haul. Proof that we’re right for them. The best businesses create a continuous stream of proof—they walk their talk, again and again and again and again….  How to best create proof is a big…


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