Great Teamwork Hinges on 3 Crucial Conditions

Accomplishing great things in business requires great teamwork. Steve Jobs put it this way, “Great things in business are never done by one person, but rather by a team of people.”  Achieving great teamwork depends on our ability to manage the team’s energy. For that, we need a compelling goal, a conducive environment, & effective systems. 1) A Compelling Goal A good goal is clear…

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To Set the Stage for Great Teamwork, Look No Further than the Sports Pages

Setting the stage for great teamwork in the workplace is a lot like creating a new team sport, like soccer nuevo. In team sports, how the game is won is crystal clear. There’s a time limit—urgency. There’s an arena and a well-defined playing field. There are rules. There’s a way to keep score in real-time. There’s a referee and a coach. These things frame up…

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Are You An Unintentional Diminisher

People are born with a burning fire; a desire to explore and learn. Exploration leads to discovery. Discovery increases capabilities. Discovery is exciting. Excitement is motivating. Before we know it, we can do things we never dreamed of doing. Discovery gives us a new perspective. It increases our confidence. It makes us more willing to step up and try.  That is until someone we respect…

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These 3 Identities are the Key to Easier Small Business Growth

Launching a small business is exhilarating… at first. But for most, the honeymoon is short-lived, replaced with long days of firefighting and diving catches. These people aspire to create a business, but what most create and take on is multiple jobs: owner, executive, marketer, sales person, operations manager, bookkeeper, and expert maker/doer. It’s no wonder so many small business owners are exhausted! To create more…

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How to Prevent the Business from Becoming a Shipwreck

Internal forces command our attention. External forces make us successful. Internal forces are loud. External forces are silent. When external forces are ignored, we use speculation, assumption, or the highest paid opinion to make decisions. Internal forces put everyone, at every level of an organization, at risk of drowning in a sea of busy-ness. External forces that govern our effectiveness are things like: Customer preferencesCompetitive…

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This Simple Counter-Intuitive Investment Always Brings Good Returns

It’s vacation season. Vacations are fantastic (and necessary) because they refresh our perspective—giving us fresh eyes.  Fresh eyes and a clear mind allow us to conjure a hi-def picture of the future we’d like to see, and to contrast it against the present—to see what’s working, and what isn’t. Fresh eyes give us the ability to see how to get where we’d like to go. …

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The Hardest Part of Hard Work Isn’t the Work

Success is associated with hard work. In the industrial era hard work meant putting in long, grueling hours and working to the point of physical exhaustion. Today, work is more complex and mentally taxing. Hard work means something different. It now includes self-awareness, mental clarity, and good judgement—thinking straight. It’s tough to get good results when we’re not thinking straight. But thinking straight is easier…

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Stop Playing Whack-a-Mole & Take Back Your Time

A few years ago I learned that complexity gives rise to surprises (and not the good kind). These surprises push planned activities aside and force us to redo previously completed work, troubleshoot problems, or otherwise set things right (again). Surprises make us reactive. It doesn't take many to utterly derail us and transform our day (or week) into a game of whack-a-mole. Moles pop up…

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Use the Rule of 7 to Prevent Slow-Downs & Grow the Business

We’d all like to believe that just one look at our amazing business will generate a magic a-ha moment, but in reality, humans just don’t work that way. We need to warm up to things. This is the basis of the rule of 7. The rule of 7 states that generating viable sales leads takes about 7 positive interactions (or impressions) over a relatively short…

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How to Cash in on the Golden Opportunity Concealed within this Incredibly Common Business Problem
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How to Cash in on the Golden Opportunity Concealed within this Incredibly Common Business Problem

The best businesses seem to sense what the customer needs and immediately respond with value. In fact, they deliver a continuous flow of value. They know that lulls, in which the customer must wait, dissolve trust and feed doubt.  Minimizing wait time delivers bottomline results, but wait time can be tough to pin down. It's sneaky. It hides in pathways, in cars & trucks, in…

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Strengthening These 5 Pillars Fuels Small Business Growth

Primary Growth Ingredients PeopleSystemsWork routinesInternal controlsVisualProcedural People are essential for growth (to get more done each day), but their effectiveness is limited by the systems they employ. Systems provide structural support in the form of a clear goal & effective routines. Effective systems provide predictable results, focus, motivation, & risk mitigation. They are recipes, that when followed, produce consistent outcomes. Core Business Pillars Leadership (inspiration…

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These Two Things Empower Your Small Business to Grow Without You Working Yourself to Death

Alice asked, “What road do I take?”The cat asked, “Where do you want to go?”“I don’t know,” Alice answered.“Then,” said the cat, “it really doesn’t matter, does it?”Lewis Carroll, Alice's Adventures in Wonderland In order to move forward, we have to know the way. We need to know where we want to end up―we need a goal. A good goal generates excitement. It’s personally meaningful…

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How to Increase Your Sales by Abolishing the Hassle Factor

To earn and keep a customer, whatever we offer has to be worth it to them. "It" is a manifested outcome at a reasonable cost, and cost is more than dollars and cents. It's the total time, effort, information, & money necessary to acquire their outcome. Time, effort, and information are part of their experience. They are the hassle factor part of what the customer…

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Why Delegation is Paramount for Happy, Focused Growth & Gain

Clinging to the known is easy and comfortable, but it’s not satisfying. In fact it’s boring. Growth and gain come from doing the things we don’t really have to do. They come from stretching ourselves—by embracing discomfort.  But we don’t need to cannonball into new challenges, just dipping a toe in will do. As our toe gets comfortable, we need to put the rest of…

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Science: This is What Brings Customers Back (Again and Again and Again)

“I like cake. It makes my body happy!” — Zach, age 6 No one wants a slice of cake. Instead, we want how the cake makes us feel as it melts into our mouth and lights up our brain.  What do people really want when they go to a nice restaurant? Sensory appeal?Hospitality? What do people really want when they go to a hair stylist?…

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These 3 Ps Make Finding & Keeping Good Employees Much, Much Easier

Employees are a business owner’s largest expense, and a massive source of wasted time and money in most companies. The ability to attract and retain great people separates thriving businesses from struggling ones. Engaged people amplify business effectiveness, but according to research, most people are not engaged. That’s a tragedy, especially when we consider that everyone enjoys engaging work. When engaged, we’re at our best.…

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This One Simple Counterintuitive Practice Will Make You More Successful at Work (and in Life)

Do you know the names of your eight great grandparents? Do you know any of their stories? How did their decisions impact your life? We all know moments become days, then weeks, then months, then years. Short-term often becomes long-term. And sadly, someday too often becomes never.  What story are you creating with your moments? Will your actions matter 50, 10, or even 5 years…

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How to Transform Work into a Game People Want to Play

On the day I turned 16, I was all gussied up and the first person out the door—determined to land my dream job. I chose the place because everyone working there always looked like they were having fun. When I arrived, I sheepishly asked the girl behind the counter if they were hiring. She said, “I think so, fill this out” and slid a blank…

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The Counter-Intuitive Path to Accomplishment, Confidence, Appreciation, Wonder, & Well-Being

Each day brings a thousand blinking buttons screaming to be pushed. Most do nothing, but five… five will change your life. They bring accomplishment, confidence, appreciation, wonder, and well-being. Joseph Moses Juran called this “The Law of the Vital Few.” The list of people that have used the The Law of the Vital Few to achieve extraordinary things is long. Warren Buffet owes 90% of…

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Do You Work with a Vampire? How to Tell and What to Do About It

“Toxic people adhere as concrete blocks to your ankles, then push you to swim in poisoned waters.”John Mark Green Do you work with someone who leaves a trail of depleted people in their wake? Do the majority of their interactions leave people feeling badly? If so, they are poisoning the work environment. Draining everyone’s time and energy, like a vampire. They are a boat anchor,…

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